Agent-to-customer conversations
Hold clear, threaded chats between your agents and customers in one place.
See OmniBox in action
A shared inbox built for teams who talk to customers every day.
Everything your team needs
From first reply to handoff—OmniBox keeps customer conversations organized and moving.
Multiple agents & team members
Invite your whole support team and collaborate without losing context.
Centralized inbox
Every conversation lands in one shared inbox—no scattered threads.
Send and receive messages
Real-time messaging so customers and agents stay in sync.
Images and media
Share screenshots, photos, and other media right inside the chat.
Files and documents
Attach PDFs, spreadsheets, and other files when text alone isn’t enough.
Notifications
Get alerted when new messages arrive so nothing slips through.
Customer & contact management
Keep customer profiles and contact details beside every conversation.
Conversation assignment
Hand off chats between agents without losing history or clarity.
AI & automation
Speed up replies and routine workflows with smart assistance built in.
Support
Ask a question or request help with the OmniBox iOS app. A person on our team will reply.
Support email
support@theomnibox.com
How do I get help?
Email support@theomnibox.com or open the support page. We reply within 1 business day.
Why does the app ask for photos?
So you can attach a screenshot or photo from your library to a customer conversation. We do not use your photos for anything else.
How do I delete my account?
Email support with the subject “Delete my OmniBox account” and the email address on the account. We will confirm and complete deletion.
Ready for one inbox?
Download The OmniBox and bring every customer conversation into a single, shared workspace.