OmniBox
App Store support

How can we help?

This page is for OmniBox iOS app users who need help, have a question, or want to request support. Email us directly — a person on our team will reply.

Contact OmniBox support

The fastest way to reach us is email. Tell us your Apple ID email, what you were trying to do, and we will help.

Hours: Monday–Friday, 9:00 AM – 6:00 PM IST
Typical reply: within 1 business day

Send a support request

This opens your email app with a message to support@theomnibox.com. You can also email that address directly.

Frequently asked questions

Quick answers for common OmniBox iOS questions.

How do I contact support?

Email support@theomnibox.com or use the form above. Include your account email and a short description of the issue. We reply within 1 business day.

What does OmniBox do on iPhone?

OmniBox is a shared inbox for customer conversations. On iPhone you can read threads, reply, assign chats to teammates, and attach photos or files from a conversation.

Why does OmniBox ask for Photo Library access?

So you can attach a photo to a customer chat. For example, you can pick a screenshot or product photo from your library and send it in the conversation. We do not use your photos for anything else.

How do I invite teammates?

Open OmniBox, go to team or workspace settings, and send an invite to a teammate’s email. If an invite does not arrive, email support with the workspace name and we will help.

How do I delete my account or data?

Email support@theomnibox.com with the subject “Delete my OmniBox account” and the email address on the account. We will confirm and complete deletion.

Where can I read the privacy policy?

See our Privacy Policy for how OmniBox collects and uses data.